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Common Issues

Last Updated: May 14, 2012 02:02PM EDT

Common Issues

In this article we will list, address, and continuously update any common issues that retailers run into when using their IGALink website.

1. When trying to upload an image to a Custom Page, I am prompted to download a "json" file.
This is a browser issue. Certain advanced Administration features, such as your Home Page CMS function, your Custom Pages feature, and your Grocery Newsletters feature are not compatible with all browsers. We highly recommend that you update your browser to Google Chrome so that all of your features will function properly. Here is a direct link for a free Google Chrome download for Mac users and PC users. Your consumer website will function properly with any browser so this will not be an issue for your customers.

2. I've noticed that there are some graphics missing from my digital Weekly Ad.
Please read our Weekly Ad Graphics Policy article.

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